Data Protection

Data Protection

RentalDesk processes customer and tenant data to deliver property management services in line with contractual obligations and applicable law.

This page summarizes how data is handled under our platform controls, including alignment with the Kenya Data Protection Act, 2019.

1. Data We Process

• Account profile data for property managers and authorized users.
• Tenant records required for leasing, billing, and communication.
• Property, unit, invoice, and payment transaction records.
• Operational logs for audit, security, and troubleshooting.

2. Purpose of Processing

• Rent invoicing, payment reconciliation, and statements.
• Operational reporting for landlords and management teams.
• System security, fraud prevention, and service reliability.
• Support and incident response activities.

3. Data Ownership

Customer-entered business and tenant data remains owned by the customer, subject to applicable law and contract terms.

4. Security Controls

• Encrypted transport via HTTPS.
• Role-based access controls and permission boundaries.
• Operational monitoring and audit logs.
• Backup and disaster recovery controls.

5. Retention and Deletion

Data retention follows service, legal, and contractual requirements. Upon account termination, data export and deletion processes are handled per agreement terms.

6. Data Subject Rights and Requests

For access, correction, or data handling requests, contact support@rentaldesk.co.ke.

7. Related Documents

See also: Privacy Policy, Security, and Compliance.